Here’s how returns work.
Faulty or damaged items
If a CD or USB arrives faulty or damaged, get in touch within 30 days and we’ll replace or refund it. Email burrunga@activ8.net.au with your order details and, if you can, a photo of the damage.
Change of mind
Because CDs and USBs are easily copied, we generally can’t accept change-of-mind returns on opened items. If your order is unopened and still sealed, contact us within 14 days and we’ll sort out a return - return postage is at your cost, and we’ll refund the item price once it’s back with us.
Wrong item
If we send you the wrong item, let us know and we’ll post the right one out and pay the postage both ways.
Your consumer rights
None of this limits your rights under the Australian Consumer Law. You’re entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they aren’t of acceptable quality.
How refunds are paid
Refunds go back to your original payment method via Stripe, usually within a few business days of us approving them.
[Placeholder policy - confirm the return window and change-of-mind stance with the client before launch.]